Support
Help that knows your account
Every ticket opens against your services, so we can see the invoice, domain or hosting plan without asking you to explain it twice.
Pick the right channel
Using the right route gets you a useful answer faster than a detailed message in the wrong place.
Support ticket — for anything account-specific
Sign in and open a ticket from the Support area. Attach the service or domain so we can inspect it, and keep everything in one thread.
Email — for pre-sales and general questions
Write to support@hostingpur.com before you sign up, or when you cannot access your account at all.
Abuse reports — for spam, phishing and malware
Send the URL, evidence and the time you saw it. Abuse reports are handled separately from billing and technical tickets.
Billing queries — bring the invoice number
Invoices, renewals and payment instructions are all referenced by invoice number, which makes a billing question one reply instead of five.
What to include in a ticket
A complete first message usually turns a multi-day thread into a single reply.
- The service, domain or invoice the question is about
- What you expected to happen, and what happened instead
- The exact error message, copied rather than paraphrased
- The time it happened and your timezone
- For email problems: the sending and receiving addresses
- For DNS problems: the record you changed and when you changed it
What we can help with
Hosting and websites
Provisioning, migrations, PHP versions, SSL installation, backups and restores, and site errors.
Domains and DNS
Registration issues, transfers, nameserver changes, record changes and renewal questions.
Billing and invoices
Invoice copies, payment instructions, renewals, upgrades and cancellations.
Account access
Password resets, email changes and keeping your contact details current.
How we answer
Support runs around the clock and tickets are answered in the order they arrive. Simple account questions are usually quick; anything that needs a registry, a DNS provider or a hosting node to act takes longer, and we tell you when we are waiting on a third party rather than leaving the ticket silent.
Urgent outages go first. If a site is down or an email flow has stopped, say so in the subject line and include the domain, so it is triaged correctly.
Complaints and escalation: reply on the same ticket and ask for it to be escalated. Our Terms of Service describe how disputes are handled.
Questions people ask
What is the fastest way to get help?
Open a ticket from the Support area of your HostingPur account. It is attached to your account and services, so we can see the relevant invoices, domains and hosting details without asking you to repeat them.
What should I include in a ticket?
The service or domain name, the invoice number for billing questions, what you expected to happen, what happened instead, and any error message exactly as it appears. For email problems, include the address and the time the message failed.
Can I email instead of opening a ticket?
You can, but a ticket is faster because it is linked to your account. Email is best for pre-sales questions before you sign up.
Do you handle abuse reports?
Yes. Report spam, phishing or malware hosted on a HostingPur service with the URL and evidence, and we will investigate. Abuse reports are treated separately from billing and technical tickets.
Ready when you are
Create a HostingPur account to order hosting, manage domains and see invoices in one place. No long-term contracts.
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